written by Maree Stuart I had a conversation with someone recently where we discussed what was meant by the concept “Quality”. The discussion quickly reached the subject of quality control and it was clear that there was a lack of understanding of what this term meant. We recently wrote about Quality Basics and included some …read more »
written by Maree Stuart Late last year, a new ISO standard was released. It wasn’t done under the cover of darkness – hopefully those affected know it’s coming. In this article, we’ll explore some of the key changes and what that means to Medical Labs. We’ll also cover how you can prepare for assessments done to …read more »
If you’ve been doing internal audits just to tick the ‘yes we did that’ accreditation or certification box, you’re doing your business a huge disservice. Of course, internal audits are necessary for compliance and conformance. But they can also drive real change and add value for your business. As well as determining if the lab …read more »
Every day we need to communicate. And whether it’s grunts from teenagers or the long, winding conversations we have with old friends, we also need to interpret what’s being said. Effective communication in the workplace is critical. Management is often judged by the quality of communications with the rest of the organisation. Teams judge their …read more »
written by Maree Stuart You might remember the famous case where David Bowie and Queen took Vanilla Ice (or Robert Van Winkle as he is legally known) to court for copyright infringement of their song ‘Under Pressure’. Van Winkle had quite clearly sampled the classic bassline to Under Pressure. However, he famously insisted that the two …read more »
Those gurus that promise your lab will obtain accreditation (or re-accreditation) in seven days or less are like those recipes that tell you caramelised onions will only take five minutes. It just isn’t going to happen. We’ve certainly assisted clients to obtain accreditation quickly. This meant that with a lot of work, focus and effort, …read more »
It’s Friday morning and as you walk out of your front door, you look up and think what a beautiful day it is. The overnight rain has left the air crisp and fresh. Stepping out onto the path, your foot slips on wet leaves and you feel yourself falling. You put your hand out to …read more »